Why is there a service charge?
The reason there's a fixed service charge is an important one: The Crew (as are the crew from other lines) is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards, and behind-the-scenes support staff are compensated by a combination of salary and incentive programs that your service charge supports.
How much are the service charges?
For bookings made on or after January 1, 2023:
Are service charges across the board for all guests?
All guests that are 3 years or older.
How do I prepay my service charges?
Contact your travel professional and request that it be added to your cruise reservation. If you have not made final payment this will be included in your final payment amount or if final payment has already been made the cruise line will require full payment at the time it is added.
At what point in the booking process can the prepaid charges be added?
They can be added at any time up to 24 hours prior to sailing.
Why would I prepay my service charges?
The convenience of pre-paying the service charges allows you to plan your budget prior to your cruise giving you additional freedom while on board.
If I cancel my cruise are the service charges refundable?
Yes! The service charges are 100% refundable.
If there is a service issue can the service charges be adjusted on board?
Guest satisfaction is the highest priority at Norwegian Cruise Line. The cruise line has structured a guest satisfaction program designed to handle any concerns about service or onboard products quickly and efficiently. However, in the event a service issue should arise during your cruise please let the on-board guest services desk staff know right away so that the cruise line can address these in a timely manner. It is Norwegian's goal to reach a satisfactory solution to any issue when it happens and make sure that guests can focus on enjoying their cruise. Should your concerns not be met with satisfaction you can adjust the charges.
Tipping Policies are subject to change by the cruise line. For the most current Norwegian Cruise Line Policies, please refer to the Norwegian Cruise Line website.
