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Exceptional Service
Pacific Coastal - Princess Cruises's Judy provided exceptional customer service & was very helpful. She was friendly and took care of all the questions I had about the cruise. She also sent me special links for information and decision-making. Thank you, Judy fro your expertise - it made things go so smoothly! |
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Leona, Silverdale, WA, USA
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Stress Free!
Alaska - Princess Cruises's Coral Princess It was a pleasure to work with Maggie. She answered all my questions and concerns and certainly took the stress of booking our vacation off of us. Thank you Maggie! |
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Mark and Karen, Marriottsville, MD, USA
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iCruise is the best!
Canadian Rockies - Royal Caribbean Cruises's Anthem of the Seas Maria is the best agent I have ever worked with! She is always available and always gets back to me promptly. I can't thank her enough for all her help. iCruise is the best! |
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Angela and James, Libertyville, IL, USA
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Truly Enjoyable Experience
Alaska - Holland America Line's Eurodam Andrea was great. She helped me with my booking and shore excursions. As a first time cruiser, she answered all my questions with a smile and was a delight to work with. The shore excursions went off without a hitch. Truly enjoyable experience. Thanks Andrea! |
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Brian and Stephanie, Lake Zurich, IL, US
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Exceeded All Expectations
Alaska - Regent Seven Seas Cruises's Seven Seas Mariner Robin exceeded all our expectations! At times, I would send a quick email or text and run outside to do something and come back to several missed calls from her. She would call randomly just to see if we had questions - she's just the best. We look forward to booking future cruises with Robin! |
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Glenn and Barbara, Worthington, MN, USA
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Great Inside Tips!
Alaska - Norwegian Cruise Line's Norwegian Joy Heidi will always be our cruise specialist! She provides lots of insiders tips for off the beaten path, non tourist locations and different ways to enjoy the destinations. Alaska was no exception! Heidi told us about Tracy's Crab Shack in Juneau, best location to see the salmon spawn plus lots of money saving ideas. Her professional insight is the best! |
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Carolyn and Gareth, Pine Hill, NJ, US
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Helpful, Caring, Knowledgeable
Alaska - Celebrity Cruises's Celebrity Solstice Even though Holly is very busy, she treated me like I was her only client. She was helpful, caring and very knowledgeable. I will go to Holly for all my vacation planning! |
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Hilary and Monica, Kailua-Kona, HI, US
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Great to Work With
Alaska - Holland America Line's Westerdam Patrick was great! He looked up lodging places for our pre-stay in Van Couver, BC, and called me back with new information each time he ran across one we might like. He put my mind at ease about all the details of travel insurance and when to purchase it, as well as airlines reservations. He was so friendly and easy to talk to. We loved working with him and will call him again for our next cruise! |
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Mary and Jewel, Decatur, AL, USA
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5-Star Service
Alaska - Holland America Line's Noordam Andrea was very helpful, responsive and accommodating. Friends of ours booked though another cruise agency and did not get the perks that we got. For example, they did not get any lunch, credits in Denali or additional dinner upgrade on the ship. Andrea absolutely gave 5-star service and we would recommend her to friends & family! |
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Donna and Sal, Langhorne, PA, USA
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Outstanding Service
Alaska - Celebrity Cruises's Celebrity Eclipse The one thing that stuck out to me when I first spoke with Jackie was that she sent a follow up email with pricing and details that we spoke about before we booked. For me that separated her from any other agency I spoke with. Also she mentioned lots of things that I would not have known to look into or ask about. I would definitely call Jackie again for future travel! |
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Ann and Thomas, Six Mile, SC, USA
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Very Professional & Knowledgeable
Alaska - Princess Cruises's Island Princess Sherief was excellent to work with! Very professional and a lot of fun. She had answers to all my questions and was a wealth of knowledge. I'd work with her again in a heartbeat! |
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Sharon and Kelly, Melbourne, FL, USA
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Exceptional Service
Alaska - Celebrity Cruises's Celebrity Eclipse As usual, Susie exceeded expectations. She is knowledgeable, professional, and available by phone or email at anytime to work with us. I love the perks she provides for us. Susie's exceptional service keeps me coming back time after time. |
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Cynthia and Timothy, Phoenix, AZ, US
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Excellent Customer Service
Alaska - Royal Caribbean Cruises's Ovation of the Seas Our group would highly recommend Rebecca as a travel agent. Very responsive and was able to answer all of our questions (and I had many questions!). Rebecca made arrangements for my parents traveling in the group to go out a day earlier and they were very happy with the ease of checking in to the hotel. |
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Timothy, Pasadena, MD, USA
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Goes The Extra Mile
Alaska - Cruises - Norwegian Cruise Line's Norwegian Bliss We have booked cruises with Kevin several times. He always makes us feel as if we are his only clients. Kevin is professional, honest, informative, friendly and goes the extra mile. We will always book future cruises with him! |
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Ivy and Dennis, Deerfield Beach, FL, US
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Extremely Helpful
Alaska - Cruises - Oceania Cruises's Regatta John assisted me by securing pre and post cruise accommodation that was not only at an affordable price but so central to amenities that I saved on travel costs. John targeted these particular hotels because he bothered to ASK me what I wanted to achieve / experience whilst on vacation. John's advice is also based on experience of personal travels and he freely shares his experience to 'newbie' travellers such as myself. If I was nervous it was because I placed that stress upon myself. I knew and felt I could thoroughly rely on John and the plans he put in place on my behalf. I travelled for four weeks and did not experience a hiccup, a blimp or crack in any itinerary. I feel blessed and incredibly fortunate to be the recipient of John's experience. |
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Maria and Robert, Petrie, ., AUSTRALIA
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Excellent Service
Alaska - Cruisetours - Princess Cruises's Island Princess Gina was excellent! Anytime I had a question she was extremely helpful and prompt with her response. She also booked our airfare and transfer from the airport to the port and then from the hotel to the airport when we were headed home. We truly appreciated all your help, Gina! |
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Jay and Laurie, Kersey, CO, US
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Exceeded My Expectations
Alaska - Cruisetours - Holland America Line's Noordam Gregory went above & beyond to ensure we were comfortable with our booking and was very responsive when we had any concerns. Really appreciated his professionalism and will recommend him to friends & family! |
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Mary and Phillip, Woodland, CA, USA
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Above & Beyond
Alaska - Cruisetours - Princess Cruises's Royal Princess Kate went above our expectations in making sure we had the best accommodations and all transportation needs fulfilled. She made sure we were prepared so we were able to relax and enjoy our vacation. And what an experience we had! We will absolutely refer Kate to our friends & family for their future travels. Thanks again, Kate! |
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Arlen and Wanda, Victoria, TX, USA
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Very Enjoyable First Cruise
Alaska - Cruisetours - Holland America Line's Westerdam Thanks to Aimee, we had a very smooth and enjoyable first cruise ever! Kudos to her, we could take full advantage of the cruise facilities as also the shore excursions independent of Holland America. A big, big thank you to Aimee! |
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Rabindra, Philadelphia, PA, USA
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Super Service!
Alaska - Princess Cruises's Royal Princess Judy is always superior in her helpfulness and knowledge for every cruise we book with her and we have booked three this year! We would not have the successful cruises we have without Judy. We rely on her greatly and appreciate what she does for us! |
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Kitty and Michael, Lakeway, TX, US
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Very Helpful & Responsive
Alaska - Cruises - Princess Cruises's Royal Princess Ian was very helpful and responded immediately to all questions. Despite being in a different time zone, he always responded quickly. Booking through iCruise, we also got credits to spend on board which was great! |
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Janice and Derrick, Selangor, .., MALAYSIA
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Excellent Service
Alaska - Cruisetours - Princess Cruises's Golden Princess John always answered our questions with precise & quick responses. We enjoyed his guidance and knowledge which made our trip the best we could have experienced. |
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Charlie and Freida, Lexington, SC, USA
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Pleasure to Work With
Alaska - Royal Caribbean Cruises's Ovation of the Seas Kathy continues to go above and beyond with customer service. She's always a pleasure to work with! |
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Leigh Ann and Justin, Howell, MI, USA
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Fantastic Job
Alaska - Norwegian Cruise Line's Norwegian Joy I loved working with Lily. She is very knowledgeable, responsive, cheerful, patient and a joy to work with. She does a fantastic job! |
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Sundra and John, Katy, TX, USA
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Friendly, Kind & Patient
Alaska - Norwegian Cruise Line's Norwegian Joy Elaine Henry was simply amazing. I had not been on a cruise in over 40 years, so, I had a lot of questions. Elaine was friendly, kind and patient with me. She always returned my countless texts and phone calls and was there to answer any questions. It was truly a pleasure getting to know Elaine and I'll certainly be referring her to family and friends! THANKS ELAINE!!!! :) |
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Betty, Yakima, WA, USA
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Very Helpful
Pacific Coastal - Holland America Line's Eurodam Maria was very helpful with all of my questions. She was responsive and followed up in a timely manner. She was especially knowledgeable of the Eurodam vessel's accommodations and helped us select a great room. We will definitely contact Maria when we take our next cruise! |
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Jacqueline and Alfred, San Diego, CA, US
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The Absolute Best
Pacific Coastal - Holland America Line's Noordam We could not have asked for a better agent! Robin has come through for us so many times and displays a sincere interest and excitement in helping our travel wishes become a reality. We would never book with anyone other than Robin! |
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Callie and Gregory, Lagrande, OR, US
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Takes The Extra Mile!
Alaska - Cruises - Norwegian Cruise Line's Norwegian Pearl Bea Hernandez has always been very efficient, knowledgeable and prompt in responding to our concerns. She walks the extra mile to make sure her clients are happy with their cruises. |
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Elma and Noppadon, Bangkok, ., THAILAND
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An Absolute Joy!
Pacific Coastal - Norwegian Cruise Line's Norwegian Bliss Holly is an absolute joy in working with and coordinating travel. She is attentive, friendly, helpful, polite, positive, prompt and professional. She is always very accessible and responds quickly to any call, email or text. |
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Matt and Lisa, San Clemente, CA, US
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An Absolute Pleasure!
Alaska - Cruises - Seabourn Cruises's Seabourn Sojourn Kathy was a pleasure to plan our cruise with. I would definitely call.Kathy for or next cruise. |
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Ida and Howard, Delta, BC, CANADA
